1. Overview

At Naxos Fitness Ltd we strive to provide the highest quality protein energy drinks to our customers. If you are not completely satisfied with your purchase, we are here to help.

2. Returns

• Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: You have 30 calendar days from the date of purchase to return an item.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

3. Refunds

• Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: The refund will be processed within five working days. Please note that it may take some time for your bank or credit card company to process and post the refund.

4. Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

5. Damaged Goods

• Reporting: If you receive a damaged item, please contact us immediately at [email protected]with details of the product and the damage.
• Evidence: Please provide photographic evidence of the damage to help us process your claim.
• Resolution: We will work with you to resolve the issue promptly, which may include a replacement or a refund.

6. Shipping

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Address: To return your product, mail it to: [Your Business Address].

7. Contact Us

If you have any questions about our refund policy, please contact us at [email protected].